Application Support Analyst
Application Support Analyst
South East Melbourne | Hybrid Working | Initial 6-Month Contract
Our client is seeking an experienced Application Support Analyst to join their Technology team on an initial 6-month contract with the chance of extension.
Working within a collaborative Applications Team, you will support a portfolio of enterprise applications that underpin critical business operations across a large and complex environment. This is a hands-on role that combines application support, stakeholder engagement, vendor management and continuous improvement initiatives.
Key Responsibilities
- Provide day-to-day support and administration of enterprise business applications.
- Investigate, troubleshoot and resolve application incidents, problems and service requests.
- Manage user access, permissions and application configurations.
- Work closely with business stakeholders to understand requirements and provide application support and guidance.
- Liaise with software vendors and third-party providers to drive issue resolution and service improvements.
- Support application upgrades, testing, deployments and enhancement initiatives.
- Monitor and support integrations, interfaces and data flows between systems.
- Assist with application documentation, support procedures and knowledge base articles.
- Contribute to continuous improvement initiatives focused on reliability, performance and user experience.
- Participate in change, incident and problem management activities within a structured IT environment.
About You
To be successful, you'll bring experience supporting enterprise applications within a complex environment and be comfortable working across both business and technical stakeholders.
Skills & Experience
- Experience as an Application Support Analyst, Applications Analyst, Business Systems Analyst or similar.
- Experience supporting enterprise or business-critical applications.
- Strong troubleshooting and problem-solving capability.
- Exposure to SQL and application-related data analysis.
- Experience supporting integrations, interfaces or API-driven environments.
- Strong stakeholder engagement and communication skills.
- Experience working with software vendors and external support providers.
- Knowledge of ITIL service management practices.
Highly Regarded
- TechnologyOne experience.
- ERP or enterprise business systems experience.
- Experience within local government or similarly complex environments.
- ServiceNow or other ITSM platform experience.
- Experience supporting application upgrades, testing and release activities.
What's On Offer?
- Initial 6-month contract with potential for extension.
- Hybrid working arrangements.
- Exposure to a diverse enterprise applications environment.
- Opportunity to contribute to both BAU support and application improvement initiatives.
- Supportive and collaborative team culture.
Start Date
14/10/2026
